Cancellation Policy:

With a busy caseload and an active waiting list, appointment availability is limited. Late cancellations and missed appointments mean that other patients who are waiting for physiotherapy are unable to access these consultation times.

If you need to cancel or reschedule your appointment, we respectfully request a minimum of 48 hours’ notice to allow sufficient time to offer your appointment to someone on our waiting list.

Appointments cancelled with less than 48 hours’ notice, or missed appointments, without a medical certificate will incur the following fees:

• Face-to-face consultations and exercise sessions: 50% of the consultation fee.

• Online consultations: 100% of the consultation fee.

We reserve the right to decline future bookings following repeated late cancellations or missed appointments.

Thank you for your understanding and consideration of others waiting for appointments.

Looking forward to seeing you soon.